We acknowledge the Traditional Owners and Custodians of the land where we live and work and their continuing connection to land, water, sea and community. We pay respects to Australia’s First Peoples, to their unique and diverse cultures, and to Elders past, present and future.

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Welcome

A message from 
the Chair & CEO.

Over the past year, Social Futures achieved significant milestones, expanding our impact in communities and delivering new services. Our annual report highlights the progress we’ve made and reinforces our commitment to lasting change. We did this through 30 programs supporting 30,714 individual and group participants.

Social Futures’ goals are all about delivering a great customer experience, providing excellent services, and sustainability. In 2024, we set up a passionate Customer Experience Team to support every customer interaction to be the best it can be. Our new Lived Experience Advisory Panels are amplifying the voice of lived expertise by guiding our service design and improvements.

We continued to develop our work in mental health, wellbeing and homelessness support. New programs in these areas include Resilient Kids, The Bridge, Medicare Mental Health Centre and Byron Assertive Outreach, delivering critical services to regional Australia.

Our reputation for excellence is a testament to everyone working in and with Social Futures. We secured headspace Model Integrity Framework certification, and received accreditation of the Australian Service Excellence Standards, the National Standards for Mental Health Services, and the Rainbow Tick.

Looking ahead, we’ll keep fostering community housing initiatives and strengthening our partnerships. Together, we will continue to create a lasting, positive impact on the communities we serve.

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Chair

Pat Grier, AM

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CEO

Tony Davies

Smiling distinguished man with short hair, Pat Grier, Chair of Social Futures Board
Smiling middle aged man with short hair, Tony Davies CEO of Social Futures
Smiling distinguished man with short hair, Pat Grier, Chair of Social Futures Board
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Chair

Pat Grier, AM

Smiling middle aged man with short hair, Tony Davies CEO of Social Futures
Autograph2 Removebg Preview

CEO

Tony Davies

Empowering people to thrive.

Our Vision

Thriving people, strong communities

Our Vision List

Our Purpose

To achieve positive social change in our communities

Our Purpose

Everyone matters.

We embrace and celebrate our diversity. This empowers our people to create positive social change, together.

Social Futures has a 0% Gender Pay Gap. Plus, we were awarded the Great Workplace Accreditation from WRK+ in 2024. We will continue to foster connections, strengthen diversity and inclusion, and prioritise staff development, safety and wellbeing.

380

Staff

46%

Part-time

6.5%

Identify as First Nations

15.8%

People with disability or carers of

12%

Identify as LGBTIQSB+

8.3%

Identify as CALD

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By the numbers

2023, a year of growth.

30,714

People supported on their journey to inclusion, wellbeing and independence

94,949

Total occasions of service throughout 2023-24

19,143

People with disability supported across 40+ programs and initiatives

3,597

Aboriginal and Torres Strait Islander participants supported across our footprint

17,660

Participants supported through our 2 disability inclusion programs

3,161

Participants supported through 8 housing and homelessness programs

3,670

Participants supported through 11 children, youth and family programs and 1 employment program

6,223

Participants supported through 8 mental health and wellbeing programs

12,220

New program participants in 2023-24

13,640

People and participants engaged at community events

Impact

Empowering people.

We hope you enjoy reading, watching and listening to these stories.

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Story 3 Disability Inclusion

Surf’s up for Leanne: World Adaptive Surf Championships

Northern Rivers local Leanne Whitehouse joined more than 120 surfers from 16 countries competing in the first Australian Pro Adaptive Surfing Championship in Byron Bay in late March this year.  

Leanne has long been an ardent surfer. She dreamed of going professional and competing on the world circuit, but when she was 21 she suffered a traumatic injury in a car accident.  

Traumatic brain injury and partial paralysis

“I was a sleeping passenger,” she explains.  

“I didn’t know I was in an accident. I had multiple injuries including a perforated bowel. That was the major injury they wanted to fix.”  

Leanne also suffered a traumatic injury to the right side of her brain, paralysing the left side of her body. 

But Leanne was determined to return to the sea and surf.   

How Social Futures and the NDIS supported Leeanne to reach her dreams

Leanne now accesses the NDIS through Social Futures, a not-for-profit and NDIS Partner in the Community. 

Through the NDIS, she sees an exercise physiologist who has helped her develop strength to ‘pop up’ or stand on a surfboard, a challenge for Leanne due to her disability.   

“Before the NDIS I was catching maybe 30 waves in a whole year. I think in the first year of having NDIS support I caught 2000 because I had support to go out into the ocean. It has supported me to reach my dreams.

“I was approved for NDIS funding on my 30th brain injury anniversary and the difference the NDIS has made to me … it gives me an ordinary life. I can do things like anybody else can do now, with help,” Leanne says.

The NDIS also funds support workers for Leanne.   

“Managing my neuro fatigue is a major thing. I can sleep between nine and 18 hours in a 24-hour day, so having someone to support me is huge,” she says.  

“For example, the crew at the surf comp went out for dinner and without a support worker to take me, I wouldn’t have been able to go. Because when the lights go out, they go out really quick.” 

Building resilience through adaptive surfing

Leanne is a passionate advocate for surfing as a way of building resilience for people living with brain injury.   

Leanne qualified to compete in the Australian Pro Adaptive Surfing Championship as an unclassified invitational adaptive surfer, and she competed in the ‘standup 2 unassisted below knee’ category. While she didn’t make the finals Leanne says she still feels like a pioneer as one of the few contestants with Acquired Brain Injury (ABI).  

“To be able to compete in an international surf competition in my own backyard…I feel absolutely honoured, gobsmacked, everything,” she says.  

The Adaptive Surfing Professionals World Championships began in 2021 and include four events: the Hawaii Adaptive Surfing Championships, the Costa Rica Open Pro of Adaptive Surfing, the U.S. Open Adaptive Surfing Championships in Oceanside California, and for the first time this year, the Australian Pro Adaptive Surfing Championship in Byron Bay.  

Leanne surfs adaptively, wearing a helmet and glasses to protect against impacts and to assist with vision and vertigo.  Outside of competition she always has a surf support person with her to help her navigate vertigo and special awareness.   

Ability ID supports people with hidden disabilities

When she’s not carving waves Leanne dedicates her time to her not-for-profit organisation, Ability ID. 

Ability ID provides free identification cards for people with hidden disabilities, including brain injury, stroke, dementia, and autism.    

“The ID cards are designed to help when people with disability find themselves in emergency situations or situations when they can’t speak,” she said.   

Leanne’s advice for others living with disability is to dream big, and to keep at it.    

“Never give up. That is my adage on everything. Never give up. And ask for help. Put your ego in your back pocket and ask for help,” Leanne says.   

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Clubhouse Team Leader Clare Lewis, middle aged woman, The Clubhouse Network’s Community Manager Matt Burke, middle aged man, and The Clubhouse Network’s Executive Director Lisa Cook, middle aged woman, smiling together at the Clubhouse Bathurst launch event Children, Youth and Families

Social Futures opens three new Clubhouse technology-learning hubs

Our future is digital, and three new Clubhouse technology-learning hubs in New South Wales are setting out to ensure the leaders of tomorrow are well-equipped to handle it. Backed by the global Clubhouse Network and managed by Social Futures, these free after-school programs are providing hands-on technology education to young people in Bathurst, Broken Hill and Lismore.

Where tech meets imagination

Born out of a revolutionary educational approach from Boston, Massachusetts, with its roots at the Massachusetts Institute of Technology, The Clubhouse Network has grown to over 125 locations worldwide. This global testimony shows how education can thrive where technology and imagination meet.

Clubhouse Bathurst

July 2023 saw Clubhouse Bathurst open in support a brighter future, where young minds navigate and lead in an increasingly digital world. Supported by funding from Regional NSW, The Clubhouse offers a safe space for 12 to 18-year-olds to explore technologies like video editing, animation, and robotics.

Visit our website to read From Boston to Bathurst – US educators open Clubhouse tech hub in western NSW

Clubhouse Broken Hill brings tech to Western NSW youth

Clubhouse Broken Hill was established with funding from the  NSW Government’s ‘Our Region, Our Voice’ Regional Youth Investment Program. As Social Futures CEO Tony Davies described, it is an “engine room for future digital leaders.”

Visit our website to read Innovative tech hub for teens arrives in Broken Hill

Clubhouse Lismore re-opens in February 2024

Two years on from when the 2022 floods damaged the original venue, Lismore celebrated the reopening of its Clubhouse, now equipped with fresh technology for 12 to 18-year-olds.

Visit our website to read Clubhouse Lismore reopens post floods

Social Futures Clubhouse members win awards at the Global Reach Media Festival

The Global Reach Media Festival  encourages youth from around the world to express themselves about issues that are important to them.

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Older woman in colourful dress Seniors in Community

Josie gains valuable social connections

Josie faced significant challenges in her late sixties. She lived in rural isolation with mental health issues. Her home was unsafe, as she was experiencing a hoarding disorder.

Josie was apprehensive that accepting in-home support may lead to a loss of independence.  However, through persistent and compassionate engagement, her care coordinator built a trusting relationship with her over several visits. This patient approach led to positive changes in Josie’s life.

Now, Josie enjoys weekly trips into town for a meal service, where she receives the nutrition she needs and gains valuable social connections.

Josie’s story is a testament to care finder services in the community. 

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Teenage girl feeding horse Mental Health and Wellbeing

Lily’s story: A Resilient Kids case study

Lily* was referred to the Resilient Kids Program due to significant mental health issues related to homelessness following the 2022 floods, and family violence. She had disengaged from school and was self-harming. Her family was living in temporary pod village accommodation and were awaiting permanent housing. There had been several reports of violent incidents between Lily and her mother.

Lily engages with counselling through Resilient Kids

During her sessions Lily was able to talk openly about her experiences, both in relation to past and current domestic violence, and grief related to losing her home and connection with her friends and the community.

An holistic approach to healing

Lily enjoyed walking and talking in nature during her sessions, and creative arts were used in session to support processing past traumatic experiences and relationships. With Lily’s permission, referrals were made for Family Support and to equine therapy, as Lily had identified working with animals as a personal goal.

Relationship restored

Since undertaking creative art therapy, family and equine therapy, Lily’s confidence and self-esteem has grown significantly. Her relationship with her mother has improved to the point where she invited her mother to an equine therapy session. Lily said in her last session that she feels so much happier and that her relationship with her mother is so much better than it had been previously.

Looking to a future working with horses

Lily was delighted when the equine therapist said that she would employ Lily in the future, as she had so much potential and was so good around horses. This was a huge boost to Lily’s self-esteem. Lily will continue to receive ongoing support with the Resilient Kids counsellor as required.

* Lily’s name has been changed to protect her identity.

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Silhouette of three children running together outdoors Children, Youth and Families

Embedding trauma informed care and practice

Since 2019, the Better Chances Forum has been building on sector investment in trauma-responsive care to support workers and managers across Northern NSW. This project is a culmination of collaboration and practice wisdom, gathered from Better Chances Forum hosted events and consultations between 2019 and 2024.  

This project report outlines key strengths and approaches that support trauma-informed care and how it is embedded in our practice, along with case studies from Better Chances Forum members and practical strategies to support our work 

Embedding trauma informed care project report 

 

Vision

Our vision for reconciliation.

Reconciliation is everyone’s business, and every step we take is guided by this vision at Social Futures. In May 2024, we launched our third Innovate Reconciliation Action Plan to foster understanding, respect and meaningful action.

Read more

We are steadily advancing towards our target of having 10% of Social Futures’ workforce identifying as Aboriginal and/or Torres Strait Islander Peoples, achieving a significant 6.5% as of the end of June 2024.

Our collaboration with First Nations-led events supports community connection, the opportunity for cultural continuation and celebration.  In 2024, we marked our ninth year of walking with the Kinship Festival, a major celebration of culture on Bundjalung Country, supported by more than 40 of our staff. During NAIDOC Week 2023, we celebrated For Our Elders in over 24 community gatherings across our footprint — built upon years of relationships in community.

We place significant emphasis on supporting the learning and development journeys of our staff at Social Futures.

  • Our RAP e-module was completed by 357 staff.
  • The Seven Steps to Practical Reconciliation e-module was undertaken by 239 staff.
  • MurriMatters led Engoori Professional Learning Workshops for 26 of our leaders.
  • We started our Cultural Mentoring pilot to support Aboriginal and Torres Strait Islander staff with cultural guidance, knowledge and practice; and to help manage cultural load.
  • Our Mob came together again this year for its annual gathering. Seventeen Aboriginal and Torres Strait Islander staff explored what makes them Deadly, ways of connecting to Country and keeping strong.

Social Futures continued investing in Aboriginal and Torres Strait Islander businesses, with a direct spend of over $167,000 on goods and services. Our Buying Blak policy implementation over the next year reflects our commitment to increase this spend moving forward. Together, we’re fostering strong relationships and meaningful actions, deepening our commitment to Reconciliation.

Our Reconciliation Action Plan is not just a document, we want it to be a living project that:

Responds to change and growth

Commits us to real action, strategies for acknowledging and celebrating strength and resilience

Finds ways to improve our knowledge and understanding

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Our capabilities &
services.

Over four and a half decades, we have built deep connections into regional Australian communities. We are proud of our strong and extensive network of partnerships, referral pathways and collaborations with other service providers, sector organisations and community leaders.

Map of NSW, highlighting the Social Futures footprint of the Central Western region

Central Western

Wiradjuri

  • Children, Youth and Families
  • Disability Inclusion
  • Mental Health and Wellbeing
  • Seniors in Community
Map of NSW, highlighting the Social Futures footprint of the Hunter New England region

Hunter New England

Kamilaroi, Wonnarua/Wanaruah and Biripi

  • Mental Health and Wellbeing
Map of NSW, highlighting the Social Futures footprint of the Far West

Far West

Wilyakali

  • Children, Youth and Families
  • Disability Inclusion
  • Mental Health and Wellbeing
Map of NSW, highlighting the Social Futures footprint of the Mid North Coast

Mid North Coast

Gumbaynggirr and Dunghutti

  • Children, Youth and Families
  • Disaster Recovery
  • Mental Health and Wellbeing
Map of NSW, highlighting the Social Futures footprint of the Northern Rivers

Northern Rivers

Bundjalung 

  • Children, Youth and Families
  • Disability Inclusion
  • Disaster Recovery
  • Housing and Homelessness
  • Mental Health and Wellbeing
Map of NSW, highlighting the Social Futures footprint of the Central Coast

Central Coast

Darkinjung

  • Disability Inclusion
  • Mental Health and Wellbeing
Map of NSW and Qld, highlighting the Social Futures footprint of the Gold Coast

Gold Coast

Yugambeh

  • Mental Health and Wellbeing
  • Employment Support

Programs

Social Futures continues to empower individuals and work toward a more inclusive society.

Advocacy

Using our voice

The needs and changes in our communities drive advocacy at Social Futures. Across Australia, and magnified in regional areas, cost-of-living and housing pressures continue to rise, affecting the most disadvantaged people. We lobbied local, state and federal decision-makers; participated in a state disaster recovery roundtable; presented at conferences; and undertook countless media interviews. Our voice reached almost 6 million people through digital and traditional media, with over 500 media mentions in the last 12 months.

Select options below for more information.

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Elderly woman with support worker in front of home

Affordable housing

We’re building awareness and calling for change, seeking:

  • more investment in temporary, social and affordable housing
  • regional targets for new social and affordable housing funding
  • inclusion of social and affordable housing targets in future flood land releases
  • longer-term funding for disaster recovery services
  • expansion of community capacity support to prepare for, recover from and adapt to future disaster events.

Social Futures explored new initiatives to support the supply of temporary and affordable housing.

  • We looked at better ways to provide temporary accommodation for people who are experiencing homelessness, with NSW Minister for Housing, Rose Jackson, through a Sydney-based working group attended throughout the year by our CEO, Tony Davies.
  • In October, Mr Davies attended the National Housing Conference in Brisbane, a forum that examined significant policy reforms and best practice in delivering housing options to Australians.

We leveraged advocacy campaigns such as Youth Homelessness Matters Day with some extraordinary media results – broadcast via the Sunday Telegraph, Courier Mail, Gold Coast Bulletin, Cairns Post, Northern Territory News, Daily Telegraph Australia online, NBN Gold Coast, NBN NSW, Channel 7, ABC – and more! Millions of people, including real estate agents and landlords received the message that young people just need a fair go when it comes to rentals.

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Disaster recovery

Increasing hardship is being compounded by slow recovery from unprecedented natural disasters and the pandemic.

Social Futures CEO Tony Davies met with NSW Premier Chris Minns and NSW Minister for Housing, Rose Jackson, along with Member for Lismore and Parliamentary Secretary for Disaster Recovery, Jannelle Saffin for a round table discussion in July 2023, a conversation focused on housing, homelessness, and community wellbeing.

February 2024 marked the two-year anniversary of the Northern Rivers flood events. Social Futures used this opportunity to advocate for regions impacted by extreme weather events reaching audiences through more than 30 media stories across national and local outlets.

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First Nations allyship

We continue our First Nations allyship through NAIDOC activity across our footprint, Kinship Festival and Koori Knockout sponsorship, and connecting on country at community events.

Social Futures supported the Voice to Parliament, as an important first step towards justice for First Nations people, part of a broader commitment to implement the Uluru Statement from the Heart. We partnered with Reconciliation Australia and 70-plus other organisations, advocating for this constitutional change via in Reconciliation Australia’s RAP Partner Joint Statement.

Across our communication channels, Social Futures championed eight First Nations advocacy days.

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Inclusion

Social Futures is committed to fostering inclusion and amplifying the voices of people living with disabilities, mental health challenges, and the LGBTIQSB+ community. We proudly acknowledge key advocacy days, including Global Accessibility Awareness Day, International Day of People with Disabilities and Mental Health Month, to highlight the importance of accessibility and acceptance for all.

Over the last year, we’ve used our platforms to:

  • Support 12 disability inclusion advocacy days, including Brain Injury Awareness Week
  • Highlight our participation at the 15th Annual National Disability Summit in Melbourne
  • Show our LGBTIQSB+ allyship through eight advocacy campaigns
  • Encourage mental health awareness and acceptance, supporting nine advocacy campaigns.

We partnered with fellow not-for-profit organisations to champion these messages. We also received our Rainbow Tick accreditation and won a Regional Business award for Excellence in Diversity and Inclusion.

 

 

 

 

Partners

Thank you to our funders and partners.

We are proud to work with communities, organisations and government. Together, we can achieve positive social change across our communities.

NDIS Social Futures lock up logo
Headspace National logo
Healthy North Coast logo
Australian Government logo
Phn North Coast logo
Phn Westerns Nsw logo
Phn Hneacc logo
FUNDER: NSW GOVERNMENT
Nsw Gov Health logo
NSW Communities And Justice logo
Nsw Gov Reconstruction Authority logo
Nsw Gov Health Northern Nsw Lhd logo
Diocese Of Lismore logo
Diocese Of Lismore Catholic Schools logo
Dept Of Prime Minister And Cabinet logo
Department Of Social Services logo
Department Of Health And Aged Care logo
YouTurn StandBy logo

Partners

  • Amelie Housing
  • Anglicare North Coast
  • Autism Camp Australia
  • Bulgarr Ngaru Medical Aboriginal Corporation
  • Byron Shire Council
  • Byron Youth Service
  • Caldera High
  • CASPA
  • Connect Northern Rivers
  • Department Of Education
  • Dr Sally Ryan
  • EACH
  • Family Centre Australia
  • Health Voyage
  • Human Nature Adventure Therapy
  • Kyogle Family Support Service
  • Launch Housing
  • Maari Ma Health Aboriginal Corporation
  • Marathon Health
  • Ministry Of Minds
  • Momentum Collective
  • Mudyala Aboriginal Corporation
  • Murwillumbah Community Centre
  • North Coast Community Housing
  • NSW Police Force
  • NSW Dpt Primary Industries & Regional Development
  • On-Q Human Resources
  • Open Minds Australia
  • Pathfinders
  • Police Citizens Youth Clubs NSW
  • Queer Family
  • Rekindling The Spirit
  • Rotary Club of Terrigal
  • St Vincent De Paul Society NSW
  • Surfing Australia
  • The Buttery
  • Tribes Adventure Group
  • Tweed Shire Council
  • We Al-li
  • Wellways Australia
  • Yoorana Gunya Family Healing Centre Aboriginal Corp

Financials

Social Futures financial snapshot.

At the end of this year, our financial results are elevated due to receiving service delivery funds earlier than expected. This has inflated our reported surplus and net equity. We received an extra $4.59 million, increasing the reported surplus to $5.645 million. These funds are currently in cash and term deposits and are included in our net equity position. After adjusting for these early funds, our operating surplus for the financial year 2023–24 is $968k, and our adjusted equity stands at $10.626 million.

Financial graphs for revenue, surplus and equity FUNDING SOURCE 2021-2022 Federal $21,288,724.54 State $11,349,009.65 Other $5,948,038.81 FUNDING SOURCE 2022-2023 2021-2022 Federal $22,410,921.96 State $18,233,731,96 Other $9,488,349.25 FUNDING SOURCE 2023-2024 Federal $ 20,657,211.74 State $ 15,035,472.46 Other $ 17,338,191.95 ASSETS Current Assets 2022 $13,991,899 Current Assets 2023 $20,149,421 Current Assets 2024 $26,764,313 ------------------------------------------------------------- Non-Current Assets 2022 $3,749,764 Non-Current Assets 2023 $9,978,853 Non-Current Assets 2024 $ 10,285,487 EXPENSES 2024 Employee 73 per cent Program Delivery 15 per cent Property 5 per cent Administration 4 per cent Information Technology 3 per cent

Download the 2023–2024 annual report summary

Download

Thank you

We would like to thank all our staff, funders, stakeholders, board, executive members and most of all our service users, for your valuable support.

We love feedback. And we’d love to hear from you.